GoldDonate · Payout & Verification Policy
Payout & Verification Policy
This Payout & Verification Policy explains how GoldDonate manages identity verification (KYC), campaign payouts, payout schedules, holds and release criteria for fundraisers.
Verification (KYC)
Fundraisers must complete identity and, where required, organization verification before payouts can be released.
Automatic Payouts
Available balances of $100 or more are automatically transferred within 7-14 days once verification is approved.
Risk & Holds
Payouts may be delayed or held when reviews are required for security, compliance or risk management.
Summary
- Fundraisers complete identity verification before receiving payouts.
- Balances of $100+ are automatically transferred within 7-14 days after verification.
- Balances of $1,000+ can be requested by email for 1-6 day transfer after verification approval.
- Payouts may be held or delayed for compliance, risk and security checks.
- Payout timing depends on both GoldDonate processes and payment providers.
Full payout and verification rules are set out below.
2 Identity Verification (KYC)
To protect donors and maintain compliance, GoldDonate may require verification of:- Individual fundraisers (name, date of birth, country, identification documents);
- Organizations (legal name, registration details, address, authorized representatives);
- Beneficiaries and payout recipients where applicable.
3 Automatic Payouts
GoldDonate uses an automatic payout system for verified fundraisers:- Available campaign balances of USD $100 or more are automatically transferred within 7-14 days after verification is complete;
- Balances below USD $100 remain in the account until the threshold is reached;
- Automatic payouts are issued to the verified payout method on file, subject to holds and reviews.
4 Large Balance Payout Requests
When a campaign balance reaches USD $1,000 or more, the fundraiser may request a payout by contacting GoldDonate Support using the registered account email. Upon approval:- GoldDonate may process the payout within approximately 1-6 days after verification and final review;
- All verification (KYC), compliance and risk checks must be complete;
- The payout will be sent to the verified payout destination on file.
5 Payout Methods
Payouts may be made using supported methods such as:- Bank transfer to a verified bank account;
- Other payment services or settlement channels offered by GoldDonate’s payment partners.
6 Holds, Delays & Reviews
GoldDonate may place a hold or delay on payouts in situations including:- Pending identity or organization verification;
- Unusual or rapid donation patterns;
- Disputes, chargebacks or complaints about the campaign;
- Requests from payment partners or financial institutions;
- Potential policy violations or legal concerns.
7 Compliance & Risk Management
Payouts are subject to requirements related to financial regulations, sanctions, anti-money laundering (AML) and other applicable rules. GoldDonate and its payment partners may:- Request additional information about the fundraiser, organization or campaign;
- Review large or unusual transactions;
- Delay, limit or decline payouts when required by risk or compliance obligations.
8 Donor Disputes & Chargebacks
If a donor dispute, chargeback or refund investigation is opened, GoldDonate may:- Temporarily hold related campaign funds;
- Offset future payouts to cover any amounts returned to donors;
- Adjust payout timing or amounts based on final outcomes.
9 Bank Returns & Failed Payouts
If a payout fails (for example, due to incorrect bank details or a closed account), the funds may return to the campaign balance. The fundraiser may need to update payout information before another payout attempt.10 Fees & Deductions
The following fees apply to payouts:- Platform Fee: 10% on each donation received. This fee covers platform maintenance, operational costs, and Trust & Safety measures.
- Does NOT Include: The 10% platform fee does NOT include bank transfer fees (charged by bank/financial institution), payment gateway fees (charged by payment processors), taxes based on country (applicable taxes deducted), currency conversion fees (if applicable), or other third-party fees.
- Additional Fees: All additional fees (bank transfer, payment gateway, taxes, currency conversion) are covered by the fundraiser.
- Final Payment: The final payout amount is calculated after all applicable fees are deducted from the donation amount.