Trust & Safety • GoldDonate
Keeping GoldDonate safe, fair and transparent for everyone.
Trust & Safety at GoldDonate is about more than a single policy. It is a combination of rules, tools and people working together to protect fundraisers, donors and beneficiaries on a donation-based platform.
What Trust & Safety means on GoldDonate
A quick view of how we think about safety, risk and responsibility on the platform.
- Clear rules for what is and is not allowed on the platform.
- Identity and payout checks for campaigns before funds are released.
- Monitoring and review of reports about campaigns and user behavior.
- Tools and support channels for donors and fundraisers when something feels wrong.
How Trust & Safety applies to you
Every person on GoldDonate has a role to play in keeping the platform secure and respectful.
For Fundraisers
Run honest, compliant campaigns.
Fundraisers are responsible for sharing accurate information, using funds as described and following all
applicable laws and platform policies.
- Provide clear details about who you are and who will benefit.
- Only use campaign funds for the purposes you have described.
- Complete any requested verification or documentation.
- Follow our Acceptable Use Policy and Community Guidelines.
For Donors
Give thoughtfully, report concerns.
Donors choose which campaigns to support and help keep the platform safe by reporting suspicious activity or
content that may break our rules.
- Review campaign information carefully before donating.
- Look for updates and communication from the fundraiser.
- Contact us if something seems misleading or harmful.
- Use our Refund Policy and reporting channels where applicable.
For Everyone
Use GoldDonate responsibly.
All users are expected to follow our Terms of Service, respect other people and avoid any activity that
could put others at risk.
- Do not harass, threaten or abuse other users.
- Do not post illegal, hateful or dangerous content.
- Respect privacy and intellectual property rights.
- Follow our Advertising & Promotions Policy when sharing campaigns.
Key Trust & Safety policies
These policies work together to explain what is allowed, how we manage risk and what happens if rules are broken.
Content & behavior
Acceptable Use & Community Guidelines
Set out what types of campaigns, content and behavior are permitted on GoldDonate, and what may be removed
or restricted.
Funds & verification
Payout, Fraud & Platform Integrity
Explain how we verify fundraisers and payout details, how we respond to suspected fraud and how we protect
the overall integrity of the platform.
Security & privacy
Security, Privacy & DMCA
Cover how we secure accounts and data, how personal information is used and how copyright or trademark
concerns can be raised.
If you see a problem on GoldDonate
How to report concerns and what you can expect from our team.
We take reports about safety, fraud and policy violations seriously. The more detail you can share, the
easier it is for us to review and take appropriate action.
- Step 1 – Collect information. Save links, screenshots or any messages related to the campaign or user you are concerned about.
- Step 2 – Contact GoldDonate. Use our contact form or email our support team with as much detail as you can share.
- Step 3 – Review & action. Our team reviews the report using our policies and may request more information, restrict features, pause payouts or remove content if needed.
How to reach us
For questions or safety concerns about a specific campaign or user, you can contact:
support@golddonate.com
Emergency situations
GoldDonate cannot respond in place of local authorities. If someone is in immediate danger, please contact
local emergency services first, then let us know about any related campaign on the platform.
Tools that support trust & safety
Features that help fundraisers build trust and help donors stay informed.
Campaign transparency
Campaign pages include the organizer, beneficiary and a description of how funds will be used, so donors can
understand the purpose before giving.
Verification & payouts
Payouts may be delayed or paused until we have enough information to complete identity and payout checks in
line with our policies.
Updates & communication
Fundraisers can post updates so donors can track progress and outcomes, helping to strengthen trust over
the life of a campaign.
Reporting & review
We provide channels for users to report suspicious activity, policy violations or unsafe content so our team
can review and act where appropriate.
Account & data security
We use technical and organizational measures to help protect accounts and data, as described in our
Security and Privacy Policies.
Education & guidance
Resources and guidance help fundraisers follow best practices and help donors understand how to recognize
and report potential issues.